Free Shipping
Ambassador Customer Service - 412-353-3390
Shipping & Refund Policy
Shipping Policy
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Order Processing
- Orders are processed within 1–3 business days of payment verification.
- Business days exclude weekends and U.S. holidays.
- You will receive a confirmation email with tracking information once your order has shipped.
Order Verification
For your protection and ours, all orders are subject to a routine verification process before shipment, which may include:
- Address verification
- Confirmation of order details via the phone number or email provided at checkout
- Additional verification for orders exceeding $199, which may require a brief phone or text
Shipping Restrictions
- We do NOT ship to: UPS Access Points, FedEx Hold Locations, P.O. Boxes, Commercial Addresses, freight or package forwarding services, or Commercial Drop-off Centers. Orders placed with these addresses will be held, without refund processing, until a valid residential address is provided within 5 days of purchase.
- By completing this purchase, you agree to provide a valid residential phone number, email, and shipping address confirmation from the cardholder
- If we cannot verify your order, we reserve the right to delay, cancel, or refund the order at our discretion, and funds from cancelled orders will be returned to the original payment method within 7–10 business days.
Shipping Methods
- Free Standard Shipping (USPS Ground) – 5 to 10 business days
- Expedited Shipping (USPS Priority) – Calculated at checkout – 3 – 6 business days
- Shipping times are estimates and are not guaranteed. We are not responsible for carrier delays once the package has left our facility.
Signature Confirmation
- Orders exceeding $199 will be shipped with signature confirmation to ensure secure delivery. Someone must be available to sign for the package at the delivery address.
- Signature confirmation will be added at our discretion for high-value orders to establish proof of delivery.
Address Accuracy
- Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
- If a package is returned to us due to an address error, the customer is responsible for additional shipping charges to resend the order.
Out-of-Stock Items
- If an item you ordered is out of stock or unavailable, we will notify you, and issue a full refund to your original payment method.
- Refunds typically appear within 7 – 10 business days, depending on your bank's processing time.
Address Discrepancies
- If the shipping address on your order does not match the billing address on file with your payment method, your order may be held for additional verification. This is to protect both the customer and our business from unauthorized transactions.
Fraud Prevention
We take fraud seriously. Orders that exhibit inconsistent or unverifiable customer information may be cancelled and refunded without prior notice. This includes but is not limited to:
- Mismatched billing and shipping addresses that cannot be verified
- Phone numbers that cannot be confirmed as belonging to the cardholder
- Multiple orders placed within a short timeframe that trigger our review thresholds
- Orders placed from IP addresses that do not correlate with the shipping destination
- If your order is cancelled due to a verification issue, you will receive a full refund and an email with the details
Contact
Questions about shipping? Contact us at:
• Email: info@UltraZilis.com
• Text: 412-353-3390
Refund Policy
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Damage, Loss, and Transit Responsibility
- Once your order leaves our facility and is accepted by the shipping carrier, risk of loss and responsibility for any damage during transit transfers to the shipper. We are not responsible for packages that are lost, damaged, delayed, or stolen after they have left our possession.
- If your package arrives damaged or is lost in transit:
- File a claim directly with the carrier (USPS, UPS, FedEx) using your tracking number
- Most carriers allow claims to be filed online within 60 days of the ship date
- We will provide any supporting documentation you need (tracking number, proof of value, photos of original packaging) to assist with your claim
Carrier Claim Links:
- USPS: https://www.usps.com/domestic-claims
- UPS: https://www.ups.com/claims
- FedEx: https://www.fedex.com/claims
Eligibility for Refunds
- Refunds are evaluated on a case-by-case basis.
To be eligible for consideration, the following conditions must be met:
For Unshipped Orders:
- If the order has not yet been processed or shipped, a refund is possible and will be determined on a case-by-case basis.
- A cancellation/refund may be requested by replying to your order confirmation email and we must be contacted by text at 412-353-3390.
For Shipped Orders / Buyer-Initiated Refunds
- The item must be unopened, sealed, & in its original outer and inner packaging.
- The buyer must initiate a written request within 7 days of delivery. We keep $14.99 for return shipping costs.
- Products must be shipped within 5 days of the email issuing the return label
- To request a refund, contact us at info@UltraZilis.com by email with:
- Your name, order number, and the reason for the refund request.
Non-Refundable Items:
- Opened or used consumable products (CBD oils, topicals, supplements)
- Items damaged in shipping
Processing time
- Refunds are initiated within 1–2 business days of approval
- Depending on your bank or card issuer, funds may take an additional 5–10 business days to appear on your statement
We are not responsible for delays caused by your bank or payment processor once the refund has been issued on our end
Out-of-Stock and Cancelled Orders
If we are unable to fulfill your order due to inventory shortages or any other reason on our end, you will receive a full refund automatically — no action required from you. You will be notified by email with:
- The reason for cancellation
- The exact refund amount
- The expected processing timeline
Order Modifications and Duplicate Orders
- If you place multiple orders for any item within a short timeframe, we reserve the right to consolidate, modify, or cancel duplicate orders at our discretion.
- If cancelled, a full refund will be issued for the affected order(s).
Merchant-Initiated Refunds
We reserve the right to issue a refund and cancel an order at any time prior to shipment if:
- The order fails our verification process
- Billing information cannot be confirmed with the card-issuing bank
- The shipping address is unverifiable or inconsistent with the billing information on file
- We suspect the order may be unauthorized, fraudulent, or placed using compromised payment information
- The order violates our terms of service
- In such cases, you will receive an email notification and a full refund to your original payment method.
Chargebacks and Payment Disputes
We strongly encourage you to contact us directly by email at info@UltraZilis.com or by text at 412-353-3390, before initiating a chargeback or payment dispute with your bank or card issuer. Most issues can be resolved more quickly through direct communication.
- If you have already received a refund from us and subsequently file a chargeback for the same transaction, this constitutes duplicate recovery and may be treated as fraud
- We retain detailed records, photographs of all transactions, refunds, communications, and shipping confirmations
- In the event of a disputed chargeback, we will submit all available evidence — including proof of refund, delivery confirmation, and order correspondence — to our payment processor and the card-issuing bank
- Filing a chargeback after a refund has been issued does not entitle you to additional compensation
Seller-Initiated Refunds
- Only unopened, unused products within 7 days of delivery with seals intact . We keep $14.99 for return shipping costs.
- Products must be shipped within 5 days of the emailed label
- To request a refund, contact us with by email with:
- Your name, order number, and the reason for the refund request.
- Contact: info@UltraZilis.com
PRODUCT DISCLAIMER
This applies to each and every product we sell: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice. You must be 21 years or older to purchase products from this site.
*The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice. You must be 21 years or older to purchase products from this site.